Guide Every Customer Journey. In Real Time.
ICON Co-Browsing
Enable your teams to assist, guide, and convert customers by securely navigating digital journeys together—without compromising privacy.
Why Co-Browsing for Financial Services?
Enable real-time, guided customer interactions within digital journeys to reduce drop-offs, improve conversions, and ensure accuracy, while delivering secure, human-assisted experiences at scale.
Reduce Drop-Offs
Guide customers step-by-step through onboarding, KYC, and loan journeys to ensure higher completion rates.
Boost Conversions
Provide real-time assistance that builds confidence and helps customers take faster decisions.
Minimize Errors
Eliminate mistakes in complex forms with guided inputs, reducing rework and operational delays.
Humanize Digital Journeys
Combine digital convenience with human support to deliver more engaging and trustworthy experiences.
Key Solution Capabilities
A comprehensive set of real-time engagement and control features designed to enable secure, guided customer interactions—improving efficiency, accuracy, and overall digital experience across financial journeys.
Real-Time Guided Assistance
Agents can visually guide customers through forms, applications, and workflows—improving accuracy and speed.
Privacy-First Interaction Layer
Sensitive fields (OTP, passwords, financial data) are automatically masked, ensuring full customer confidentiality.
Seamless Channel Integration
Launch co-browsing sessions directly from video, chat, voice, or CRM systems—ensuring a unified engagement experience.
Web-Based Architecture
Works via secure JavaScript injection and WebRTC/data channel synchronization for real-time interaction.
Session Control & Compliance
Full control with session pause/resume, audit logs, and consent-based access aligned with regulatory requirements.
Built for Enterprise Scale
Engineered with a scalable, low-latency architecture, the platform supports high-volume concurrent sessions, seamless integrations, and enterprise-grade performance, ensuring reliability, security, and consistency across all customer interactions.
Ensures low-latency, real-time session mirroring
Enables precise control without full screen takeover
Capture user journeys for audit, training, and optimization
Supports both 1:1 and high-volume assisted sessions
Seamless Integrations, Zero Disruption
Plug into your existing ecosystem with ease:
Core Banking Systems
Lending Platforms
Payment Gateways
Data Platforms
Deploy an Intelligent Finance Layer
Turn Digital Journeys into Assisted Experiences
Trusted by Leading Financial Institutions
Banks, NBFCs, fintech platforms, brokerages, and asset managers rely on our intelligent engagement and automation solutions to strengthen performance and scale operations securely.
Start with ICON Today
Smarter decisions, faster operations, and intelligent automation across financial workflows.
