Effective Date: May 5, 2026
Last Updated: May 5, 2026
At ICON (“ICON,” “we,” “our,” or “us”), we are committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our platform, request a demo, contact us, or otherwise interact with our services.
By using ICON or engaging with our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
ICON provides intelligent engagement, communication, workflow orchestration, automation, servicing, collections, and compliance solutions for financial services organizations.
If you have questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: privacy@icon.cx
Website: www.icon.cx
2. Scope of This Policy
This Privacy Policy applies to:
- the ICON website
- demo requests and contact forms
- marketing and sales interactions
- customer and prospect communications
- use of ICON products and related services, where ICON determines the purpose and means of processing personal data
Where ICON is deployed for enterprise customers, certain data may be processed according to the customer’s instructions and agreements.
3. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
- name
- work email address
- phone number
- company name
- job title
- industry
- country or region
- information submitted through forms, demo requests, support requests, or event registrations
- any message or content you choose to send us
B. Account and Business Information
If you use ICON as a customer or authorized user, we may collect:
- account credentials
- user profile details
- organization details
- service configuration data
- onboarding and support information
C. Technical and Usage Information
We may automatically collect:
- IP address
- browser type and version
- device information
- operating system
- referral source
- pages viewed
- session activity
- dates and times of access
- cookies and similar technologies data
D. Communications and Interaction Data
Depending on how ICON is used, we may process:
- communication metadata
- support interaction records
- workflow activity logs
- audit and security event records
- platform usage information
E. Marketing and Event Information
If you download resources, attend events, or subscribe to communications, we may collect:
- subscription preferences
- campaign engagement data
- event participation details
- content interests
4. How We Use Information
We use personal data to:
- provide and operate ICON
- respond to inquiries and demo requests
- onboard and support customers
- manage accounts and service delivery
- improve product functionality, performance, and security
- personalize website and marketing experiences
- send product, service, and event communications
- monitor usage, prevent fraud, and protect our systems
- maintain records, logs, and audit trails
- comply with legal, regulatory, and contractual obligations
5. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
- remember preferences
- analyze website traffic and performance
- improve user experience
- understand content engagement
- support communication and marketing measurement
You can manage cookies through your browser settings or through controls available on our website, where applicable.
6. How We Share Information
We do not sell personal data in the ordinary sense. We may share information in the following circumstances:
A. Service Providers
We may share data with trusted vendors that support our operations, such as:
- hosting and cloud providers
- analytics providers
- CRM and support tools
- email and communication platforms
- security and infrastructure providers
B. Enterprise Customers
Where ICON is deployed for an organization, information may be processed in line with that organization’s instructions and contractual terms.
C. Legal and Regulatory Requirements
We may disclose information where required to:
- comply with applicable law or regulation
- respond to lawful requests from authorities
- protect rights, safety, and security
- enforce contracts or platform terms
D. Corporate Transactions
If ICON is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred subject to appropriate safeguards.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- service delivery
- support and account management
- security and audit requirements
- legal and contractual obligations
- dispute resolution and enforcement
Retention periods may vary based on the nature of the data, the service relationship, and regulatory requirements.
8. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.
These safeguards may include:
- encryption in transit and at rest
- role-based access controls
- audit logging
- secure infrastructure practices
- monitoring and incident response controls
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your data may be processed in countries other than the country in which you are located, subject to appropriate safeguards where required by applicable law.
Where needed, ICON may rely on lawful transfer mechanisms, contractual protections, or region-specific deployment options.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights such as:
- the right to access personal data
- the right to correct inaccurate data
- the right to request deletion
- the right to withdraw consent where processing is based on consent
- the right to object to certain processing
- the right to request portability where applicable
- the right to lodge a complaint with a relevant authority
- the right to know how personal data is used and shared
To exercise your rights, contact us at:
[Insert Privacy Contact Email]
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you subscribe to marketing communications from ICON, we may send you:
- product updates
- newsletters
- event invitations
- industry content
- promotional communications
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
12. Third-Party Links and Services
Our website or platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
13. Children’s Privacy
ICON is intended for business and enterprise use and is not directed to children. We do not knowingly collect personal data from children except where permitted by law and supported by a valid enterprise use case.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the Last Updated date above.
If changes are material, we may provide additional notice where required.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Email: privacy@icon.cx
Website: www.icon.cx
