Effective Date: May 5, 2026
Last Updated: May 5, 2026
This Cookie Policy explains how ICON (“ICON,” “we,” “our,” or “us”) uses cookies and similar technologies on our website, platform, and related digital properties.
By continuing to use our website or services, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to the choices available to you. Depending on your location, we may ask for your consent before placing certain cookies. Cookie notices should clearly explain how cookies work, what they are used for, and the consequences of allowing them.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function, remember your preferences, improve performance, measure usage, and support security and communication features. Similar technologies may include pixels, tags, SDKs, local storage, and device identifiers.
2. Why We Use Cookies
ICON uses cookies and similar technologies to:
- keep our website and platform working properly
- remember settings and preferences
- improve speed, performance, and user experience
- understand how visitors interact with our website
- support security, fraud prevention, and system monitoring
- measure the effectiveness of content, campaigns, and communications
- personalize website experiences where appropriate
Where required by law, we will obtain consent before using non-essential cookies. Privacy and cookie rules commonly distinguish between cookies that are strictly necessary for a requested service and those used for analytics, advertising, or similar non-essential purposes.
3. Types of Cookies We Use
A. Strictly Necessary Cookies
These cookies are required for the website or platform to function properly. They may support core features such as page navigation, session management, form submission, login, load balancing, and security controls. Because they are essential to the operation of the site or requested service, they are typically not optional.
B. Performance and Analytics Cookies
These cookies help us understand how visitors use our website, such as which pages are visited most often, how users navigate the site, and whether errors occur. They help us improve site performance, content, and usability. Where required, these cookies are used only with consent.
C. Functional Cookies
These cookies remember choices you make, such as language, region, or saved preferences, so we can provide a more consistent experience. Depending on jurisdiction and implementation, these may require consent unless they are strictly necessary for a requested feature.
D. Marketing and Communication Cookies
These cookies may be used to understand engagement with our content, communications, campaigns, events, or resources. They may help us measure the effectiveness of outreach and improve relevance. Where required by law, these cookies will only be used after consent. California law may also require disclosures and rights around certain sharing or targeted uses of personal information.
E. Security Cookies
These cookies help us detect suspicious activity, protect accounts and sessions, support fraud prevention, and maintain service integrity. Some of these may be strictly necessary for security purposes.
4. Third-Party Cookies
Some cookies and similar technologies may be placed by third-party service providers that help us operate our website, measure usage, deliver communications, or support embedded content and integrations.
These providers may include, for example:
- analytics providers
- CRM and marketing platforms
- customer support tools
- video or webinar providers
- security and infrastructure vendors
Third-party providers may collect information according to their own privacy and cookie policies. We encourage you to review those policies for more detail.
5. How You Can Manage Cookies
You can manage cookies in several ways:
- through the cookie banner or preference center on our website, where available
- through your browser settings
- by clearing existing cookies from your device
- by using privacy settings or controls supported by your browser or device
Please note that disabling some cookies may affect website functionality, performance, or available features. Regulatory guidance expects users to have understandable choices and to know the consequences of allowing or rejecting cookies.
6. Consent and Your Choices
Where required by applicable law, ICON will request your consent before placing non-essential cookies on your device. You may also withdraw or update your cookie preferences at any time through our cookie settings, if available.
In some jurisdictions, you may also have broader privacy rights related to how personal information collected through cookies is used, including rights to access, delete, correct, or opt out of certain sharing or use. California’s CCPA, as amended by the CPRA, provides rights including access, deletion, correction, and certain opt-out rights.
7. Cookie Retention
Some cookies last only for the duration of your browsing session and expire when you close your browser. Others remain on your device for a longer period so they can recognize your preferences or repeat visits.
The actual duration of each cookie depends on its purpose and configuration. Before publishing, you should update this policy or linked cookie table with the actual retention periods used on your site. Clear explanations of cookie behavior and purpose are part of good transparency practice.
8. International Users
If you access ICON from outside the country where our systems are hosted, cookies and related data may be processed in other jurisdictions, subject to applicable legal requirements and safeguards.
Where required, we will apply appropriate measures to support lawful handling of personal data collected through cookies and similar technologies. GDPR and related privacy frameworks require transparency and lawful handling of personal data, including online identifiers where they qualify as personal data.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our use of cookies and similar technologies. When we do, we will update the Last Updated date above.
If changes are material, we may provide additional notice through the website or other reasonable means. Transparency around changes is an important part of privacy compliance.
10. Contact Us
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact:
Email: support@icon.cx
Website: www.icon.cx
